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Computer Support FAQ for Isle Schools Network

How should I turn on a computer?

Where is the power button or switch?

What are some keyboard Shortcuts ?

How do I use my computer again if there is a screen saver or my computer is sleeping (screen is blank and computer is on, or something like fireworks suddenly appear on screen) ?

Where should I save my files?

Where should I print?

How do I force a program to quit or force it to restart?

How do I transfer a file to a computer that is not on the schools LAN?

How do I save a disk so it will work on a different Operating System such as MS Windows?

What format should I save my files so I can use them on a different system?

What if I want software installed?

What if I have hardware or network problems? What if I need Hardware Installed?

What if I have other Computer /Network problems or questions not listed?


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Keyboard Shortcuts

Use CTRL (Control Key) with non-apple compatible applications, or
Use  (Command Key/open apple) with apple applications
with the following keys:
V for Paste
C for Copy
X for Cut
S for Save
A for Select All
Z for Undo
In a word processor:
B for Bold
I for Italic
U for Underline
This is the general scheme, but there are some exceptions.

DEL (Delete Key)-Clear or Delete
INS (Insert Key)-Change Insert to and from write Over text
Num Lock-Use number keys on keypad
Caps Lock- lock in upper case
Shift-use different characters (the top one appearing on the key) or change case (always to upper case on apple)


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Printing:


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Trouble Shooting Programs and OS:


Apple Macintosh:
Force Quit  Apple Command-Option-ESC
Force reboot CTRL-Apple Command-Keyboard Power
PC:
Force quit or reboot CTRL-ALT-DEL

Note: Everything that is not saved will be lost if the computer is rebooted.  Everything in the program that is quit will not be saved. (A few programs automatically save documents incase this happens)
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Transferring a file to a computer outside the school's local area network (LAN):

You can use the following:
Note: Some computers do not have floppy drives, most do not have Recordable CD or DVD. You may need to move to a computer with the proper drive and have the correct disk.
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Saving to a different OS

If you are saving a disk on a Macintosh computer to be used on a MS Windows /DOS Machine:
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Standard and Compatible Formats

Photo of Onamia Schools by nsteffenson
Above- An example of a JPEG File
JPEG - Joint Photographic Experts Group , uses lossy compression and is the standard file format for photographs on the World Wide Web. Uses .jpg or .jpeg extension.
Apple Command
example GIF File

GIF - Graphical Interchange format, Graphic format originally used by CompuServe, a format for graphics with fewer colors on the World Wide Web. GIFs can be animated. Uses .gif extension.

MPEG -Motion Pictures Expert Group, Standard for video and audio (MP3s are in this category)

RTF - Rich Text Format, a file format for word processing documents compatible with most word processors on most operating systems. Uses .rtf extension.

ASCII - American Standard Code for Information Interchange (non-text formats are usually referred to as binary)- Standard text format used with most operating systems and programs. One character is 8 bits (a byte). Files that contain ASCII code can have a number of different file extensions or no extensions at all.
Note: Some MS Windows/DOS files have a different return character than Macintosh/Unix/Linux
To avoid seeing the mess on MS Notepad use MS WordPad Instead


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To Wake up the computer or to get out of a screen saver:


Press the space bar or move the mouse, or (if neither of those work) you may need to press the power button.
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To turn on the computer:

Category 5 cable connecting with RJ45 to NIC
  1. Make sure the computer is plugged in to the electricity and network.
  2. Make sure all peripherals and keyboard and mouse are plugged in.
  3. Turn on the monitor (and other peripherals if necessary), if it is a separate switch.
  4. Turn on the computer.

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Where is the Power Button or Switch?


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Where should I save my files?

Always save files on the file server in your folder if possible.

(Do not save directly to the server when on a dial-up or other indirect connection)
You may need to save the file in the correct group folder if you are working on this file as a group.  Only one person should have the file open at a time.


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What if I want software installed?

Software should only be installed by the Technology staff (or installed with Technology staff approval).
On the Isle Public Schools Network:
Contact LWendlandt@isle.k12.mn.us


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What if I have a Hardware or network problem?

Category 5 cable connecting with RJ45 to NIC

Make sure the network cable is properly plugged in and the computer is turned on correctly.  
Make sure you typed in your user name and password correctly. Passwords are case sensitive.
If that is not the problem 
on the Isle Public Schools Network:
Contact LWendlandt@isle.k12.mn.us .
Hardware should only be installed by the Technology staff (or installed with Technology staff approval).


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Other Problems on the Isle Public Schools Network:
 Contact LWendlandt@isle.k12.mn.us .

Page Created by Nathan Steffenson on 2/17/2002


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